Tumile — DSA Disclosures Help Centre Pages

Last updated: May 2026

Reporting illegal content

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

If you live in the European Union and you think content on Tumile is illegal under EU law or the law of an EU country, you can report it to us. The fastest way is directly through the app.

How to report from inside Tumile

On any profile, photo, message, or live video, tap the report icon. Choose "Report illegal content" and select a category. We will ask you to tell us:

• Why you believe the content is illegal — a short explanation in your own words;
• Where exactly the content is — if you are reporting from inside the app, we capture this automatically;
• Your name and email — so we can confirm receipt and keep you updated. You do not need to give your name or email if you are reporting suspected child sexual abuse material; you can submit those reports anonymously;
• A confirmation that the information you are giving us is accurate and complete to the best of your knowledge.

How to report from outside the app

You can also report through our Safety Centre at safety.tumilechat.me. The same information applies.

What happens next

We will send you confirmation that we have received your report. Our team will review it carefully, fairly, and as quickly as we can. When we have made a decision, we will tell you what we decided and what you can do if you disagree.

We use a mix of automated tools and trained human moderators to review reports. Where action is taken against a user, a person makes the final decision — automated tools do not decide on their own.

A note on misuse

Please report in good faith. If a person repeatedly submits reports that are clearly groundless, after a warning we may stop processing further reports from that person, or suspend their account.

Trusted flaggers

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

Under the EU Digital Services Act, certain organisations — such as child safety NGOs, anti-hate-speech bodies, and IP rights protection bodies — can apply to be "trusted flaggers". The status is awarded by the relevant Digital Services Coordinator in each EU country.

Trusted flaggers can submit reports of illegal content to Tumile through a dedicated channel. We process those reports with priority.

If you are a trusted flagger

Please contact us at trustedflaggers@tumile.me with your trusted-flagger reference and the Digital Services Coordinator that awarded your status. We will set up access to our trusted-flagger reporting channel.

If you are not a trusted flagger

Anyone can still report illegal content through the standard reporting flow. See our help-centre page on reporting illegal content.

If we take action on your content or account

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

If we remove your content, reduce how it is shown to other users, or suspend or close your account, we will explain why. This page sets out what to expect.

What you will receive

When we take action, we will send you a notice that tells you:

• What we did — for example, removed your content, made it less visible, suspended your account;
• Where the action applies — globally or only in certain countries, and how long it lasts;
• Why we did it — the facts we relied on, in as much detail as we can share;
• Whether automated tools were involved — either in spotting the issue or in deciding on the action;
• Which rule applies — the specific part of our Terms of Service or Community Guidelines, or the law, on which we relied;
• What you can do next — how to ask us to look again, how to take the dispute to an out-of-court body, and your right to go to court.

Where you will receive it

You will get our notice by email and in your in-app inbox at the time we take the action. It will also include a direct link to lodge a complaint if you disagree.

In serious cases

Where content involves child sexual abuse material or content that creates a serious risk to someone's life or safety, we may act first and report the matter to the relevant authorities, including the relevant national law-enforcement agency and CSAM hotline, (An Garda Siochana and Hotline.ie.) before we communicate with the user concerned.

Appealing a decision

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

If we have removed your content, reduced its visibility, suspended your account, or decided not to act on a report you submitted, you can ask us to look at the decision again. This page explains how.

When you can appeal

You have at least six months from the date we sent you our notice to lodge an appeal. The appeal is free.

How to appeal

The easiest way is the appeal link in the notice we sent you. The link takes you to a form pre-filled with your case details — you just need to tell us why you think the decision was wrong.

If you can't find that notice, you can also lodge an appeal from your account settings or by emailing customer.service@tumile.me from the email address linked to your account.

How we handle appeals

Appeals are reviewed by a trained member of our team — not by automated tools. We will look at your case carefully and consistently. If we find that we got the original decision wrong, we will reverse it as soon as we can.

We will then send you a written decision explaining what we decided and why.

If you still disagree

You can take the dispute to a certified out-of-court dispute settlement body. See our help-centre page on out-of-court dispute settlement.

You can also pursue judicial remedies in court at any time. Using our internal appeal process does not affect your right to go to court.

Out-of-court dispute settlement

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

The EU Digital Services Act gives you the right to take certain disputes about our content and account decisions to a specialist dispute body. This is separate from your right to go to court — you can do either, or both.

When you can use this

You can refer a dispute to a certified body if you disagree with a decision we made to:

• Remove, restrict, or reduce the visibility of your content;
• Suspend or close your access to Tumile;
• Suspend or close your account;
• Reject a report you submitted to us.

You can use this route whether or not you have already lodged an internal appeal with us — but most disputes are best raised with us first.

Which bodies are certified

Each EU country's Digital Services Coordinator certifies and publishes a list of bodies in its territory. You can choose any certified body in any EU country. You do not have to use a body in your own country.

The Irish Digital Services Coordinator, Coimisiun na Mean, publishes its list at cnam.ie. Lists for other countries are on the website of the relevant national Digital Services Coordinator.

What to expect

The body will run its own process for hearing both sides. We will engage with the process in good faith and provide what is needed. Costs vary by body — if the body's decision goes against us, we cover its fees.

Your right to go to court is unaffected by this process.

Points of contact

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

For users

If you are a user of Tumile and want to get in touch about anything covered by these pages — reporting illegal content, appealing a decision, or anything else — you can reach us through:

• Email: customer.service@tumile.me
• Our Feedback form, or via in the app under support;
• Post: Riley Cillian Ireland Limited, Floor 3, Block 3, Miesian Plaza, 50-58 Baggot Street Lower, Dublin 2, D02 Y754, Ireland.

You can choose how to contact us. We do not require you to use automated tools, and you will always have a route to a human representative.

For Member State authorities, the European Commission, and the European Board for Digital Services

Communications under the Digital Services Act from competent authorities should be addressed to dsa@tumile.me.

We accept communications in English. We will respond as quickly as the matter requires.

Our EU contact

Our EU affiliate is Riley Cillian Ireland Limited (affiliate), reachable at the postal address listed above. EU regulators may communicate with us through this affiliate where appropriate.

For privacy and data protection queries

Privacy and data protection queries are handled separately. Please see our Privacy Policy for our Data Protection Officer's contact details.

Transparency report

See our full Tumile Terms of Service (Section 9A) for the full legal basis of the rights described on this page.

Under the EU Digital Services Act, we publish an annual transparency report on how we moderate content on Tumile. The report covers things like:

• How many reports of illegal content we received and how we handled them;
• How many of our own moderation actions we took, and on what basis;
• How many appeals users lodged, how long they took to decide, and how often we changed our original decision;
• How many disputes were referred to out-of-court dispute settlement bodies, and the outcomes;
• How many users we suspended for repeat breaches of our rules, and how many reporters were suspended for repeat groundless reports;
• Our use of automated tools — what they are for, how accurate they are, and the safeguards in place.

The report follows the format set by the European Commission so that figures can be compared with those of other platforms.

Where to read it

Our latest report is available [LINK: TRANSPARENCY REPORT URL], with the underlying data in the Commission's Annex I template.

Average monthly users in the EU

We also publish the average monthly active recipients of Tumile in the European Union, updated every six months. The average number of monthly active users over the last six months from 01/12/2025 to 27/05/2026 is 153,309. These are users who actively use their account during the period.

Statements of reasons

Separately, every individual statement of reasons we issue when we take action on content or an account is submitted to the European Commission's DSA Transparency Database. Personal information is removed before submission.